Shipping policy
Order Processing Time
All orders are processed within 10 business days (Monday–Friday, excluding holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
United States Shipping
Most customers can expect delivery within 5–10 business days after processing
Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.
Occasionally, we may offer free shipping promotions, which will be displayed on the website.
Tracking Information
Once your order ships, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear after shipment.
If you have not received tracking information within a few days, please contact us at:
storecustomerhelpdesk@gmail.com
Delivery Issues & Lost Packages
If your tracking shows your package has been delivered but you have not received it, we recommend:
-
Checking around your property
-
Asking neighbors or household members
-
Contacting your local post office or carrier
We are not responsible for packages marked as delivered but not retrieved by the customer.
Incorrect Address Disclaimer
Please ensure your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately so we can attempt to update it before shipment.
Delays
Shipping delays can occasionally occur due to:
-
Carrier issues
-
Weather
-
Holidays
-
Customs processing (international orders)
We appreciate your patience during these rare situations.
Returns & Refunds
Shipping costs are non-refundable unless the return is due to an error on our part.
For full details, please review our Return Policy page.
Contact Us
If you have any questions about shipping, please reach out:
Email: storecustomerhelpdesk@gmail.com
We aim to respond within 24–48 business hours.