Shipping policy


Order Processing Time

All orders are processed within 10 business days (Monday–Friday, excluding holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

 

United States Shipping

Most customers can expect delivery within 5–10 business days after processing

 
Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

Occasionally, we may offer free shipping promotions, which will be displayed on the website.


Tracking Information

Once your order ships, you will receive a tracking number via email.

Tracking updates may take 24–48 hours to appear after shipment.

If you have not received tracking information within a few days, please contact us at:

storecustomerhelpdesk@gmail.com


Delivery Issues & Lost Packages

If your tracking shows your package has been delivered but you have not received it, we recommend:

  • Checking around your property

  • Asking neighbors or household members

  • Contacting your local post office or carrier

We are not responsible for packages marked as delivered but not retrieved by the customer.


Incorrect Address Disclaimer

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately so we can attempt to update it before shipment.


Delays

Shipping delays can occasionally occur due to:

  • Carrier issues

  • Weather

  • Holidays

  • Customs processing (international orders)

We appreciate your patience during these rare situations.


Returns & Refunds

Shipping costs are non-refundable unless the return is due to an error on our part.

For full details, please review our Return Policy page.


Contact Us

If you have any questions about shipping, please reach out:

Email: storecustomerhelpdesk@gmail.com
We aim to respond within 24–48 business hours.