Refund policy

Return & Refund Policy

Last Updated: Feb 15, 2026

Please read our return and refund policy carefully before submitting a request.

30-Day Risk-Free Guarantee

We offer a 30-day risk-free guarantee on all orders.

If you are not satisfied with your purchase, you may request a return or refund within 30 days of delivery.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The request is made within 30 days of delivery

  • Proof of purchase (order number or confirmation email) is provided

Return Shipping & Label Requirement

If you would like to return your order, please note:

  • Customers are responsible for purchasing a return shipping label

  • Return shipping costs are non-refundable

All returns must be shipped to the following address:

16767 Bernardo Center Drive, #27461
San Diego, CA 92128
United States

Once your return label has been purchased and the package has been shipped, you must email us the tracking information.

📩 Send your return tracking label to:
storecustomerhelpdesk@gmail.com

Returns cannot be processed without tracking confirmation.

Refunds (If Approved)

Once your return is received and inspected, refunds may be issued in the following ways:

  • Full refund for unused or unopened items

  • Partial refund may apply for opened or used products

Refunds are processed back to the original payment method.

Please allow 5–10 business days for the refund to appear depending on your bank.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.

We will happily offer a replacement or refund.

To help us resolve this quickly, include:

  • A photo of the item

  • Your order number

Incorrect Orders

If you received the wrong item or size, please reach out right away and we will make it right.

How to Start a Return

To begin a return request, please email us at:

storecustomerhelpdesk@gmail.com

Include:

  • Your order number

  • Reason for the return

  • Photos (if applicable)

Our support team responds within 24–48 business hours.

Chargeback & Dispute Policy

We are always here to help resolve any concerns.

Please contact us directly before filing a chargeback or dispute with your bank, as disputes may delay the refund process and limit our ability to assist.